TESTIMONIALS
See what people are saying about Hearth & Home of Marin
"This place is awesome! We had the absolute best experience with a not-so-easy project. Our valor fireplace was installed last fall and we are totally loving a nice warm winter in our living room. The product is excellent but the customer service sold us. Steve and Therese held our hands through the process, came out on-time a few different times, and the installer was equally great. I love businesses like Hearth and Home that care about their customers, products, and are a solid value for the money. We highly recommend this establishment." -Teresa S.
"We purchased our Valor L1 gas fireplace at H&H. The reason for my review is to thanks and attest to the excellent customer service I received. An electrical issue caused the fan in the fireplace to malfunction. Even though H&H didn't install the fireplace, they coordinated with the installer and even sent their own technician to diagnose the issue. The issue was resolved but more importantly H&H and Teresa stood behind the product and assured me that the issue would be fixed and it was. Very happy with the purchase and grateful for the service!! -Rajiv M.
"I highly recommend Hearth and Home if you are looking for a great showroom, knowledgeable staff and excellent service!
I am currently working with clients relocating from SF who are on a tight timeline. We also have space restraints to try and maximize the cabinetry in the kitchen. Steve (the new owner!!) was on the job site within 1 hour of my client calling to ask if he could take measurements....that's service!! I wouldn't hesitate to refer them 1st to my clients, friends and family!" -Susan L.
"We LOVE the gas insert we got from Hearth and Home! Steve, the owner, was great and all of his staff and installers were top-notch!" -Katherine F.
"We looked into this & were surprised at how few options there were that fit our existing fireplace space. In the end we decided it was worthwhile to remove old fireplace and install zero-clearance, direct vent gas unit w/new hearth & surround in same spot. We got the exact look & features we wanted with not much extra cost. We shopped around a bunch but we're most impressed with service, product options, & pricing at Hearth And Home (San Rafael) so purchased from them and used a plumber/mason from their list for the work." -Cheri N.
"I recently began searching for help replacing my old (polluting) wood fireplace insert with a propane fireplace insert. Over the last several months I have talked with a number of fireplace stores in the bay area. Many of these companies seem poorly run, won’t come out to west marin, or if they will, add extra fees. Several of the stove companies never showed up for appointments made at my house, were vague about pricing, and were most unclear about what ancillary help I would need for electrical and gas connections and fittings. I finally happened upon Hearth and Home of Marin, a family owned fireplace and stove company. The owner arrived on time for our agreed house appointment, measured my fireplace, discussed options and costs with me. His workers always arrived on time, were polite, knowledgable, and neat and installed my stove without difficulty. After installation the stove burners needed readjustment which the company performed promptly and free of charge. I would be happy to recommend Hearth and Home to anyone considering a stove installation or replacement." -John H 06/04/2017
"Thanks for the great work." - Mark 08/20/2017
"Wanted you to see how beautiful our completed insert looks. So pleased. Thank you for all your help." - Janice W. 10/19/17
