Frequently Asked Questions

Can I use my Valor during a power outage?

Yes, all Valor fireplaces and inserts operate off of batteries and can be used as usual.
Note: if you have a fan on a Valor insert G3.5 or G4 you may have to add four AA’s to the battery pack by the receiver, on the left side of the unit (see instruction manual).

How do I replace the batteries for my Valor?

Please visit Valor’s support page with FAQ’s and how to’s.

For example, you can watch this video by Valor on replacing the batteries for your G3 insert.

Can I use my Mendota during a power outage?

Yes, you received a battery pack with your installation. You will need to find it and refer to your installation manual on how to use it. If you need it, please click here to find the installation manual for your unit. You will want to refer to “Backup DC Power” in the index. The below picture is for a FV33.

What if I have a unit not installed by Hearth & Home of Marin and I need a service?

If you need service on your gas or pellet appliance and we did not sell you the appliance please contact our outside service technician, Wayne Foresman with Eco Tech at (707) 865-9423.